Returns & Exchanges

At Pendulum, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn items with original tags attached into their original packaging and include the printed return slip inside.

3

Affix the Label

Download and print the prepaid shipping label from your email, then securely attach it to the outside of your return parcel.

4

Drop Off and Track

Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing