Frequently Asked Questions

Everything you need to know about your Pendulum experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.

How do I return an item that doesn't fit?

We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Simply visit our Returns Portal to start the process.

Are your materials sustainably sourced?

At Pendulum, we prioritize ethical craftsmanship. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.

How can I track my order status?

Once your order ships, you will receive an email with a unique tracking number and a link to our logistics partner's website to monitor your package in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Do you offer international shipping?

Yes, we ship to over 50 countries. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.